What started out as simple scheduling software has now evolved as the industry has evolved. Most home care scheduling software platforms incorporate business management, operations, scheduling relationship management, and more. There are so many features and capabilities now available for the caregiver and agency owner on the go, it is important to understand the fundamentals as well as what’s new in the world of scheduling and management software.
At its core, the biggest advantage to using home care scheduling software is maintaining and building long-term relationships with clients and caregivers. Clients and caregivers are often with agencies for years and in order to maintain continuity, it is important to track details regarding these relationships over time. Unlike clients and caregivers, internal administrative staff tends to turn over more frequently. Software allows agencies to keep detailed, easily retrievable records providing new staff critical information to make good decisions for clients and caregivers.
Most agencies handle about 10-12 clients without software before it gets too complex. However, if affordable, agencies should begin using software from day one. It is easier to learn in the early stages of an agency, and operationally, the way an agency does business will evolve to a great degree around the functionality of the software. Remember, after the doors are open, staff will only get busier.
Agency owners need to understand that their initial software selection is critical to their future. It is very difficult to switch software later. Assume that your company will become a large successful business and choose software accordingly. Selecting software based solely on price alone can be a very expensive decision. Think about functionality and scalability for the future.