Imagine you're in the Talking Heads song "Once in a Lifetime." You hear David Byrne's voice singing, "And you may find yourself in a beautiful house … with a beautiful wife." And you look around and see that you really are in a beautiful house with a beautiful wife. But as the days go by, you realize you and your beautiful wife disagree on some very important things like parenting methods, politics and religion, and are just fundamentally incompatible. And while your beautiful house looks like it could be in a magazine, it doesn't have any useful features or amenities.
After this realization, "You may ask yourself, well … how did I get here?"
You got here because you valued appearances over cultural fit. It's a problem decision-makers at home health agencies face every day. They're courted by EMR vendors who have fancy products with impressive-sounding technical specs, and it all seems so perfect that they sign on the bottom line without a moment's hesitation. But these vendors don't value customer service and support the way you do, and instead of that partnership you dreamed would help your agency provide high-quality care to its patients, you're left with a vendor who falls short in a lot of ways.
Unless you want to be thrust back "into the blue again after the money's gone," as the song goes, and find yourself searching yet again for another EMR vendor to fix things, it's time to recognize the importance of selecting a firm that doesn't just have a good product, but is also a good cultural fit.
Why is cultural fit important?
You can have the technology, but if you don't have the support, those tens of thousands of dollars spent on a home health EMR have a good chance of just being money down the drain.
In a perfect world, you'd purchase an EMR, train your staff members and clinicians in half an hour (no questions or pushback, of course) and then hit the ground running and never look back. Also, winter would always look like a Norman Rockwell painting in this universe, and you'd never come across spoiler alerts for your favorite TV shows online. Unfortunately, that's just not the reality we live in. That's why you need a dependable home health EMR vendor that will be there for you when the going gets tough. You'll feel secure that your vendor will be ready to step in not just when obstacles arise, but during all the in-between time, too.
"You need an EMR vendor that will be there for you when the going gets tough."
A good cultural fit is also important because it gives you and your staff confidence in the new system. Knowing that your vendor isn't going to just sell you a software suite that might not be the right solution for your agency can help you make sure that your investment is worth it. A vendor that's a good cultural fit will provide honest feedback on what software solution is best for your agency's unique needs. And having home health decision-makers who are fully confident about the value of the new system helps get buy-in from clinicians and staff members who may ordinarily feel more hesitant.
With this support and service, you'll never have to say – or sing – "My God, what have I done?"
Want a chance to see if an EMR vendor is the right cultural fit for your home health agency? Thornberry Ltd., developer of the Best in KLAS NDoc® home health EMR solution, is hosting its 20th Annual NDoc® User Conference May 23-25 in Lancaster, Pennsylvania. The conference is a valuable opportunity for home health decision-makers interested in purchasing a new EMR to determine if Thornberry is a good cultural fit for their agencies. To learn more about the conference, contact the Thornberry team at 717-283-0980 or via email or social media.