Category: Choosing an EMR

The importance of a strong KLAS rating

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Thornberry Ltd.’s NDoc® software solution recently received the “Best in KLAS” award for the Homecare segment for a record-breaking fourth year in a row. Here’s why it’s so important to have a strong KLAS rating.

Thornberry Ltd.’s NDoc® software solution recently received the “Best in KLAS” award for the Homecare segment for a record-breaking fourth year in a row. This exciting award from independent organization KLAS Research recognizes health IT vendors for their high customer satisfaction levels and product quality, and is based on in-depth interviews with providers.

But why is it important to have a strong KLAS rating? Here’s a closer look at the value of being top of the KLAS:
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David and Goliath: The importance of EMR customer service

Big, flashy EMR software vendors can make a lot of promises about what they can do for your
home health or hospice agency … but “big” doesn’t necessarily mean “best.”Big competitors may be Goliath, but the smaller EMR vendors focused on customer service are Samson.

Smaller firms are often good alternatives to big-box vendors. They can offer the important advantage of attention. They can work closely with you to understand your needs and implement solutions that overcome the unique challenges your agency faces. And they can provide personalized customer service at every stage of the process so you can make sure your EMR always works for you.

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